As dealers, we offer the legal guarantee of 2 years from the moment of receipt of the order. The warranty is valid only for lack of conformity.
Defects caused by negligence, impact, misuse, tampering, wear or tear are not included.
For this reason it is important to check the status of the package at the time of delivery and verify its integrity. In case of obvious breakages, dents, holes, box injuries or other signal that may give you the suspicion that the goods have been damaged, you must sign the delivery as a VISIBLY DETERIORATED PACKAGE. This is also essential for the return or refund request.
To take advantage of the legal guarantee, send an email to firstname.lastname@example.org specifying the problem. In case of proven lack of conformity the product can be repaired or replaced. If neither option is feasible, a partial or full refund may take place.
For the legal guarantee, the email confirming the order with payment has been made and the transport document certifying the date of receipt of the package, the time at which the warranty period begins.